Terms and Conditions

1. Agreement and accounts

These Terms and Conditions form an agreement between you and GloboExpats Limited when you access or use the platform. If you do not agree, do not use the platform. You must be at least 18 years old and legally able to enter into contracts.

• Provide accurate, current, and complete registration, address, verification, and transaction information.
• Keep your login credentials secure and tell us promptly if you suspect unauthorized use.
• Use one account only for lawful activity and remain responsible for activity carried out through it.

2. Our marketplace role

GloboExpats provides marketplace tools that help users discover listings, create orders, confirm availability, coordinate fulfillment, and record payments and payouts. Unless a listing clearly says otherwise, the seller supplies the item or service and is responsible for its accuracy, quality, legality, and availability.

Verification badges and platform checks are trust signals, not guarantees of identity, conduct, product quality, or successful fulfillment. We may review, moderate, restrict, or remove content and activity to protect users and the platform.

3. Listings, prices, and seller responsibilities

Listings may cover goods, rentals, and supported services. Sellers must use accurate titles, descriptions, images, condition information, prices, locations, availability, and transport settings. Prohibited, counterfeit, unsafe, misleading, or unlawful listings are not allowed.

• The seller enters the amount they intend to receive. The applicable category-based commission is incorporated into the buyer-facing platform price.
• Commission rates and pricing rules may vary by category and may be changed in the platform configuration.
• A displayed price, stock count, or availability date can change before an order is confirmed.
• Sellers must honor the confirmed item, variation, condition, availability, and handoff or delivery information shown in the order.

4. Orders, proforma invoices, and payment

At checkout, the platform groups items as needed, creates a proforma invoice after review, and reserves eligible items only for the validity period shown. An order is not fully committed until the required payment and availability steps are completed.

• Current platform payment options are Bank transfer and Selcom Lipa Namba in Tanzanian Shillings.
• The buyer supplies proof of payment by uploading a payment receipt or entering the required transaction reference.
• Payment is subject to platform review and administrative verification before the order advances.
• The seller confirms availability after payment is verified. Checkout selection does not itself guarantee stock.
• The buyer must check the proforma invoice, payment account details, order amount, and reference before paying.

5. Delivery, collection, and location

A listing can require delivery, make it optional, or be exempt. Rental and direct handoff flows may use collection or another agreed handoff instead of platform delivery.

• For a buyer and seller in the same region, the platform may calculate distance and a delivery fee using their saved map coordinates and the available delivery rules.
• For an outside-region order, the platform does not calculate or charge a delivery fee at checkout. Delivery is arranged after checkout once availability is confirmed, and the cost is not included in the amount due.
• Any cross-region transport price, carrier, route, timing, and payment must be agreed separately by the relevant parties unless the platform later provides a specific in-platform option.
• Map routes and distances are estimates. Users must keep their default address, region, map pin, contact details, and access instructions accurate.

6. Availability, cancellation, and refunds

After verified payment, each seller must confirm whether ordered items are available. If all items are unavailable, the affected order can be cancelled and moved into the refund process. If only some items are available, the buyer may be asked to continue with the available items and receive a partial refund, or cancel the affected order for a full refund.

Cancellation and refund options depend on the order status, seller response, fulfillment progress, payment verification, and any applicable legal rights. Refund timing can depend on review and the payment channel. Contact support if the order status does not reflect what happened.

7. Seller commission and payouts

Payment received for an order remains within the platform order lifecycle until the relevant release conditions are met. Eligible seller payouts are released after the required delivery or completion steps and administrative checks.

• A seller can provide an approved payout destination such as a bank account, Lipa number, or supported mobile money account.
• The seller is responsible for accurate payout details, the authority to use them, and any applicable tax obligations.
• We may pause or review a payout where transaction, identity, availability, fraud, refund, or compliance checks remain unresolved.

8. Rentals and Request Hub

Rentals

Rental listings may use date availability, booking details, and a handoff code. The owner and renter must check dates, item condition, permitted use, collection or return details, and any listing-specific requirements before handoff.

Request Hub

The Request Hub lets users post requests for goods or services, receive product matches or service offers, share contact details, and mark requests fulfilled. A conversation or transaction completed outside GloboExpats may not receive the platform records, fulfillment controls, payment review, or support available to an in-platform order.

9. Acceptable use

You must not use GloboExpats to:

• Break the law, infringe another person’s rights, or trade prohibited or unsafe items.
• Misrepresent identity, verification, location, availability, condition, price, payment, delivery, or completion.
• Harass, discriminate against, threaten, defraud, or exploit another user.
• Interfere with platform security, scrape protected data, introduce malicious code, or attempt unauthorized access.
• Manipulate reviews, ratings, commissions, orders, refunds, payouts, or platform records.

10. Content and intellectual property

You keep ownership of content you submit. You grant GloboExpats a non-exclusive, worldwide, royalty-free license to host, store, reproduce, resize, display, and distribute that content only as reasonably needed to operate, secure, improve, and promote the platform and your listing or request. You must have the rights needed to submit it.

The GloboExpats name, branding, software, interface, and original platform content remain the property of GloboExpats Limited or its licensors and may not be copied or exploited without permission.

11. Moderation, suspension, and termination

We may reject a listing, limit features, hold a transaction for review, suspend an account, or end access where reasonably necessary for safety, fraud prevention, legal compliance, a material breach of these terms, or protection of users and the platform. Where appropriate, we may request information or allow an explanation before or after the action.

12. Disclaimers and limitation of liability

The platform is provided on an as available basis. Marketplace content is largely supplied by users, and maps, routes, availability, prices, delivery estimates, and third party services may be incomplete, delayed, or unavailable. You remain responsible for checking a listing and deciding whether to transact.

To the maximum extent permitted by applicable law, GloboExpats Limited will not be liable for indirect, incidental, special, or consequential loss arising from use of the platform or conduct between users. Nothing in these terms excludes liability that cannot legally be excluded or limits any mandatory consumer right available under Tanzanian law.

13. Privacy

Our Privacy Policy explains the personal data we process, why we use it, who may receive it, and the choices and rights available to you.

14. Governing law and disputes

These terms are governed by the laws of the United Republic of Tanzania. We encourage you to contact support first so the issue can be reviewed. Any dispute that cannot be resolved informally may be brought before a court or other competent forum in Tanzania, subject to any mandatory process or right that applies.

15. Changes and contact

We may update these terms when platform features, business practices, or legal requirements change. The updated version and date will be posted here. If a change materially affects your use, we may also provide an in-platform or direct notice where appropriate.